CJD Trucks Warranty Controller – Western Australia

CJD Trucks Warranty Controller - Western Australia 1

We currently have a position for an experienced Warranty Controller – Trucks. The responsibilities will include the timely and efficient processing of the manufacturer’s warranty claims as well as assisting in the administration of the warranty processes.

To be considered for this role, you will need to be able to demonstrate:

•Responsibility for the timely creation, maintenance, processing and transmittal of machine warranty claims to manufacturers for all branches and dealers.
•Provide documentation and control for branch and service department functions in relation to warranty jobs and claims to manufacturers.
•Prepare and maintain submitted claims lists for all branches and dealers.
•Follow up on the timely presentation to the National Warranty Department of all jobs for processing into warranty claims.
•Provide a report to the Service Manager on a monthly basis of claims submitted and approved for payment by the manufacturer.
•Assist the Service Administration with warranty account reconciliation’s as required.
•Supervise and assist manufacturers’ representatives during warranty audits.
•Assist in the service department administration as instructed from time to time by supervisors or Managers.
•Develop, recommend and implement improvements in the administrative procedures and routines in the service department to improve productivity, quality and cost efficiency.
•Assist in development of dealer communication and relations to improve the customer service and experience market demands.
•Develop documentation of work processes and routines in the service department. Develop and document service department and warehouse operations in the Company Procedures Manual.

 

Other personal attributes required to successfully fill this role are;

•Previous experience in the handling and processing of warranty claims using online systems
•Analytical and methodical skills with a good computer literacy
•Good organisational and administration skills gained in service administration environment
•Previous experience in dealership and / or truck related industry will place you ahead of the pack
•Good understanding of the mechanics of heavy commercial trucks will be highly advantageous
•Excellent verbal and written communication and presentation skills.

 

On offer is a full-time position with a competitive remuneration package. If this role matches your skills, experience and ambition, please submit your expression of interest via email recruitment@cjd.com.au.

 

CJD Trucks Warranty Controller - Western Australia 2

LATEST INDUSTRY NEWS

Read More

Volvo Articulated Haulers: Half a Century Strong

November 23, 2020

54 years after launching the articulated hauler concept Volvo CE continues to lead the field. Even the co-developed LEGO® Technic™ 6X6 articulated hauler Volvo A60H model is an engineering marvel – featuring app-controlled operation and fully automatic transmission. Volvo Construction Equipment (Volvo CE) was the first to popularize the articulated hauler concept in 1966 with the birth of the 10-ton payload DR631 – fondly known as  ‘Gravel Charlie’. Some 54 years later the company is still…

read more

CJD Equipment Donates $47,000 to Beyond Blue

November 13, 2020

Earlier this year CJD Equipment announced that for every General-Purpose Excavator sold between the 1st of February and the 30th of June, $1000 would be donated to Beyond Blue. Mental health has been a significant issue in our industry, affecting many Australians and now more than ever, organisations like Beyond Blue are providing vital support to people experiencing depression, anxiety and other mental health conditions. We are so proud to announce that CJD have successfully raised…

read more

Heart Trucks Driving The Mobilisation of Medicine

October 21, 2020

Trucks, and in particular the custom-designed mobile clinics, affectionately known as ‘Heart Trucks’ play a vital role in Heart of Australia’s mission to deliver specialist medical services to people living in rural and regional Australia.   Dr Gomes realised when Heart of Australia was just a dream that trucks would hold the solution.   “We needed to deliver excellent specialists to the bush, but we also needed to transport the state of the art medical equipment…

read more
CJD Equipment operates nationwide with strategically placed Branches, Dealers and Service Centers throughout Australia.

LOCATE A DEALERSHIP

CALL US ON 1300 139 804