National Aftersales Commercial Manager – South Guildford WA

National Aftersales Commercial Manager - South Guildford WA 1

An exciting opportunity has become available for the new role of National Aftersales Commercial Manager to join our National Customer Support team located in Guildford, WA.   Reporting to the Director of Sales & Marketing this role will be responsible for Leading, driving, promoting and coordinating all aspects of CJD’s Aftersales offerings to our new and exciting customers.

Your primary duties will be to assist CJD’s branches in the planning and execution of national and states marketing and commercial activities with a focus on providing customer solutions and value added benefit to all internal and external customers.

Duties and Responsibilities

  • Identifying new aftersales opportunities through customer feedback, market research and data analysis with a particular focus on customer needs.
  • Developing and implementing aftersales strategies aligned with CJD’s national objectives in-conjunction with manufacturers, suppliers and CJD branches.
  • Utilising new technology and digital services introduced by CJD and manufacturers for the purpose of developing aftersales new offerings.
  • Developing new and innovative processes and procedures for aftersales offerings, including e-commerce, for the purpose of ease of trading.
  • Developing an internal educational program for transformation from the traditional method of selling parts and labour to selling services and customer solutions.
  • Promote Customer Support Agreements.
  • Planning and preparing effective marketing campaigns, advertising material and promotional activities using digital and social media and other available resources.
  • Setting up sales and profit targets and KPIs for aftersales commercial activities.
  • Monitoring the effectiveness and result of any aftersales marketing promotion and offering.
  • Seeking and negotiating with suppliers and manufacturers any contribution to funding of marketing initiatives.
  • Negotiating parts pricing with suppliers and manufacturers.
  • Consult on competitive and profitable parts and labour pricing.
  • Consult on competitive rates for ‘connected services’ offerings as well as managing the renewal notices with end users.
  • Train and guide CJD Aftersales personnel on the effective methods of selling.

Qualifications & Attributes

  • Experience in a similar role and relevant industry in an aftersales environment.
  • Proven successful track record in developing and implementing sales and marketing plans.
  • Knowledge and understanding of profit and loss statements.
  • Experience in establishing professional relationship with customers and suppliers.
  • Post school qualification in a related subject is advantageous.
  • Proficient in Microsoft Office Suite.
  • Ability to travel and work remotely when required

If you believe that you have the relevant skills and experience to meet the challenge, then please submit a covering letter and current resume to

National Aftersales Commercial Manager - South Guildford WA 2


Read More

Murrumbidgee Irrigation and CJD Equipment

May 12, 2022

The team at Murrumbidgee Irrigation (MI) is one of the biggest private irrigation companies in Australia serving 3093 landholdings – that’s an area of 378,911m². So when it came to partnering with a machine manufacturer and supplier to service their irrigation water and drainage services, CJD Equipment and Volvo were the obvious choice. MI’s core business is delivery of water through an extensive integrated supply and drainage network. The MIA is one of the most diverse…

read more

Australian mine strikes gold with Volvo A45G haulers

May 4, 2022

Red 5 Limited is using a fleet of Volvo Construction Equipment articulated haulers at its underground gold mines in Western Australia. CJD Equipment and Volvo have worked with Red 5 Limited to build these machines to mine specifications in order for the haulers to work underground. The Volvo A45G articulated haulers have helped the company to increase productivity while reducing fuel consumption and maintenance costs. Red 5 Limited is an Australian gold producer that operates the...

read more

CJD supports performance of emerging mining services

April 12, 2022

With equal parts quality machinery and a supportive supplier, this company has seen exponential growth in its six years. Performance Mining gives back to the community that raised it thanks to CJD Equipment. As a privately owned service provider to the mining and civil construction industries, it was always going to be a battle for Performance Mining to make a name for itself in Western Australia. The company was founded in 2016 out of Pinjarra, south…

read more
Kenworth-Banner DAF-Logo-PMS PacLease-Logo volvo_ce_logo_optimized SDLG ISUZU-LOGO FUSO_logo
CJD Equipment operates nationwide with strategically placed Branches, Dealers and Service Centers throughout Australia.


CALL US ON 1300 139 804