National Product Specialist – Guildford WA

National Product Specialist - Guildford WA 1

An exciting opportunity is now available for a Product Specialist to join our highly skilled national aftersales product support team. This position will be located in our Group Head Office in Perth and report to the National Service Manager.

An attractive remuneration package is on offer.

Duties and Responsibilities

  • Provide branches, dealers and customers with technical support and training on Volvo Construction Equipment.
  • Assist service personnel in the correct and fast diagnostics and troubleshooting.
  • Provide product familiarisation and diagnostic training to branches, dealers and customers.
  • Liaise with the OEM in order to provide practical solutions to product related issues.
  • Utilise OEM’s existing and new technology to provide proactive support to Volvo Construction Equipment owners and operators.
  • Collect, analyse and report technical data back to the OEM for the purpose of continuous product improvement.
  • Assist in preparation and documentation of technical reports, product upgrade programs and warranty submission.

Key Requirements

  • A minimum five years’ experience in providing technical aftersales support in a similar industry.
  • In-depth technical knowledge of construction Equipment. Experience in Volvo Construction Equipment will be highly advantageous.
  • Analytical and practical approach to solving complex product related issues.
  • A trade or engineering certificate in a mechanical and/or electrical discipline.
  • Ability to learn and train other personnel on new and existing technology. Certificate IV in training and assessment will be highly advantageous.
  • Ability to travel extensively.
  • Good verbal and written communication skills.

If you are interested and have the necessary skills and experience, please forward your cover letter and resume to recruitment@cjd.com.au

National Product Specialist - Guildford WA 2

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CJD Equipment operates nationwide with strategically placed Branches, Dealers and Service Centers throughout Australia.

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