State Service Manager – Brisbane QLD

CJD Equipment is seeking an experienced State Service Manager who is keen to take ownership of the Queensland Service department whilst contributing as an integral member of the Leadership / Management team.

Responsible for the support of our world class products from of world-class brands such as Volvo Construction Equipment and SDLG Construction Equipment throughout Queensland.

This is an extremely varied role that requires an individual who is experienced in managing a busy service team and meeting tight deadlines.  The daily duties will see you dealing with clients (internal & external), technicians and admin, including overseeing staff performance, implementing strategic objectives to improve safety, productivity and department efficiency, whilst supporting our Queensland branches and service agents.

Whilst overseeing the day-to-day operations of the service department your responsibilities will also include –

• Driving the ongoing improvement of CJD’s culture in safety, quality and productivity for the Service department
• Achieving and exceeding annual financial operating targets for revenue, gross margin and expenses
• Monitoring and improving key performance measures in labour utilisation, WIP, warrant processes, job processing and invoicing
• Managing rosters including out of hours calls and schedule technicians
• Providing written monthly reports regarding performance results to the General Manager
• Monitoring and recruiting service staff levels and propose changes in line with agreed budget
• Mentoring and training staff and apprentices

To be considered for the role you will possess the following –

• Strong automotive technical knowledge or a mechanical trade or automotive background.
• Ability to demonstrate capabilities of efficiently and profitably managing a Service Department (preferably within the Construction/Mobile Plant industry)
• A high level of computer skills and diagnostic systems
• Exceptional leadership style with a desire to succeed and create a consolidated and positive team environment
• A proven record of success in customer sales, service and branch operations
• Excellent level of communication skill, incorporating written and oral communication, influencing and negotiation skills
• A clear understanding (and preferably trained) in Work, Health and Safety legislation, Hazard ID’s, incident reporting and follow up
• A desire to work collaboratively within the management team to produce optimum results
• An ability to manage and critically review operating procedures and costs to identify opportunities to minimise expenditure and improve profitability
• Drive and determination to expand our client base and identify new markets for CJD Equipment and their expanding product offering

This is an excellent opportunity to drive your career further within CJD and reap the rewards of being an integral member of our leadership team. For the right candidate that not only demonstrates great sales achievements, but is also a great fit for our culture, they can expect an above market salary, a lucrative commission structure as well as a fully maintained vehicle.

If this role matches your skills, experience and ambition please submit an updated resume to recruitment@cjd.com.au