CJD’s Port Hedland Branch is seeking a Service Advisor to join our team! If you enjoy administration, thrive in a fast-paced environment, and want to be part of a supportive team, this could be the role for you.
As a Service Advisor, you’ll provide essential support to our service department, from raising workshop PO’s to processing manufacturer warranty claims. It’s a busy and rewarding position where no two days are the same.
Whether you’re an experienced Service Advisor or a mechanic looking to move off the tools into a less physically demanding role, this is a great opportunity to build your skills and grow your career with CJD.
This is not a FIFO position, residential position
Key Responsibilities:
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Coordinate customer bookings, raise work requests, and manage site access and mobilisation administration.
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Prepare and maintain the weekly workshop calendar, training schedule, and work order documentation.
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Monitor work in progress, update customers, and manage phone enquiries.
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Collate parts lists, raise workshop purchase orders, and process warranty documentation.
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Finalise invoicing once work orders are signed off by the Supervisor.
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Provide general administrative support for workshop requests, contractors, and inspections.
To be successful, you’ll need:
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Proven experience as a Service Advisor or in a similar role within the automotive or heavy equipment industry
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Strong computer skills, including Microsoft Office and ERP software (e.g., SAP, Oracle, Pronto)
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Excellent verbal and written communication skills
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High level of professionalism and well-presented with a friendly, approachable manner
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Ability to work under pressure, juggle multiple tasks, and maintain attention to detail
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A collaborative team player who provides great service to both internal and external customers
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A current driver’s licence
What’s in it for you:
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Ongoing training, career development, and genuine opportunities for growth
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Generous ‘Refer a Friend’ program
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Housing allowance provided
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Various corporate and health staff discounts
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Free access to our wellbeing platform (EAP, financial and legal support)
About Us
Family owned and operated, CJD Equipment is a unique workplace that recognises our strength lies in our people. We value integrity, respect, and a personal approach to looking after our team.
All shortlisted candidates will be required to complete a pre-employment medical, drug & alcohol screening, and provide a current police clearance.
If this role sounds like your next move, please submit your letter of interest and a current resume by clicking the “Apply” button.