Product Support Manager – Forrestfield, WA
Kenworth & DAF Trucks – Product Support (Technical Non – Productive Role)
Are you an inspiring leader, a technical expert from within the trucking industry, and are looking for a long-term, stable employer where you can continue to progress your skills, knowledge, and career?
CJD Trucks WA, is on the lookout for a Kenworth & DAF Trucks – Product Support Person to join our Forrestfield Dealership to help support our customers across Western Australia.
Primary Objective
Working with top-of-the-line brands Kenworth and DAF Trucks (PACCAR), you will be supporting customers in a wide range of industries, from large corporations to small independent business owners.
Requirements for the role:
- Seek and establish strong relationship with existing and new customers.
- Carryout customer visits, identify customer concerns and act as a problem solver to attain customer satisfaction.
- Identify and report back to the company any future potential business opportunities, competitor activities and customer operational changes.
- Ensure that all follow up actions are completed to the satisfaction of the customer and the company.
- Participate, when requested, in machine delivery, demonstration and operator training ensuring effective management of time and resources.
- Assist the Branch Sales, Parts and Service Managers in any related product support matter.
Qualifications & Experience
- Qualified Heavy-Duty technician by Trade
- Service department administration and/or technical experience.
- Strong Computer Skills, with a keen interest in future technologies
- Good people management skills with an elevated level of integrity, reliability, and practicality.
- Analytical and methodical skills with focus on development.
- Good written and verbal communication skills.
- Ability to travel as required.
Personal Attributes
- Strong leadership and managerial skills.
- Common sense, willingness to use initiative and ability to work unsupervised.
- Ability to analyse situations and take corrective actions.
- Excellent presentation with a professional and friendly disposition.
- A team player with the ability to work well under pressure.
- Ability to maintain a high standard of professionalism to both internal and external customers.
- The ability to meet the physical requirements of the position
What’s in it for you?
- Training: Heaps of opportunities to participate in PACCAR factory training across both brands and be involved in CJD’s events and activities.
- Pay: Competitive salary + fully maintained dual cab Ford Ranger vehicle
- Perks: Discounts with National brands including health
- Looking smart: Sharp uniforms and all the PPE you could need
- Career: Training, career development, growth and advancement opportunities
- Culture: Exceptional culture. We are down-to-earth, with no politics, no agendas.
- Stability: Over 18% of our employees have achieved 10 years’ service. At CJD you’re not just a number, you’re part of our family!
- Referral program: Generous referral payments to people like you to work with people like us!
Submit your resume today, click on the APPLY NOW tab.
About us
CJD Equipment is a privately owned Australian Company whose core business is the national distribution of construction equipment and trucks. At CJD Equipment, we are globally recognised as a leading supplier of working-class solutions while assisting our customers in the transition to net-zero emission reasonably and sustainably.
CJD Equipment was founded in 1974 with a bold determination to grow by ensuring we are diverse, inclusive, profitable, and keep our employees safe.
If this role sounds like a fit for you, please apply through the following link: Product Support Manager Job in Perth at CJD Equipment – SEEK
